COMPLEMENTARY TEAM

Defined as

We are aligned by our common purpose and work together as a complementary team.

  • We put our team’s success ahead of our own.
  • We give our best as a team and achieve more together.
  • We work together based on mutual trust and respect.
  • We are direct and open in our communication with one another.
  • We share our knowledge and ideas with our colleagues.
  • We do not operate in silos.
  • We align ourselves and support the development goals of the countries we operate in.
OWNERSHIP

Defined as

We take ownership to achieve outstanding results and seek value at all times.

  • We are responsible and accountable for our actions.
  • We practise hands on management and lead by examples.
  • We set ambitious targets through internal and external benchmarking.
  • We achieve results through people, process, system and structure.
  • We seek out the best value when making decisions.
  • We keep things simple and smart.
  • We have a “can-do” attitude.
PEOPLE

Defined as

We develop our people to grow with us.

  • We groom our talents by developing their skills and capabilities.
  • We strive to build our organisation from within.
  • We promote and reward based on performance and people development, in a fair and transparent way.
  • We grow people to be better than ourselves.
  • We learn from our mistakes and do not repeat them.
  • We enable the communities we operate in to grow with us.
INTEGRITY

Defined as

We act with integrity at all times.

  • We are uncompromising on dishonesty.
  • We put problems and issues on the table, and act without fear or favour.
  • We do not accept corrupt practices.
  • We safeguard company assets and knowledge.
CUSTOMER

Defined as

We understand our customers and deliver best value to them.

  • We regularly engage our customers to better understand their businesses and needs.
  • We serve our customers through stable quality, supply and service.
  • We track the pulse of the competitive landscape and market dynamics.
  • We align internally to what our customers need.
  • We innovate and customise our products and services to provide win-win solutions for our customers.
CONTINUOUS IMPROVEMENT

Defined as

We act with zero complacency and always strive for continuous improvement.

  • We aim for today to be better than yesterday and tomorrow to be better than today.
  • We strive to do better, faster, and at a lower cost.
  • We focus on quality, productivity and cost to always stay competitive.
  • We understand the changing market landscape and trends, and their impact on the organisation.
  • We are always vigilant in ensuring health and safety, and strive for zero accidents and zero non-compliance.
  • We do not tolerate wastage.
  • We act in accordance with our sustainability framework.